As more customer reviews pour in through Capterra, Grasp Technologies maintains its 4.7 stars rating. There is nothing that makes us happier than knowing our clients in the Business Travel industry are happy with the work we do.
When Erik Mueller, Founder and CEO of Grasp Technologies, began his journey as an entrepreneur, he learned 5 things along the way. One of which being, "Put others first". "I worked for clients for free, I asked a lot of questions, I dropped everything when someone needed my help, I worked for days on end to meet deadlines, I paid others before I paid myself (breaking the cardinal rule), and I made sure the customers and employees always knew I heard them and would do whatever it took to meet their expectations." Want to read more about Erik's journey to creating Grasp Technologies? Click here!
Over the last few months, our reviews on Capterra have more than doubled. Here is what some of our clients have had to say:
For a full list of our reviews, click here.
Customer support
"Our overall experience with Grasp Technologies over the past 10 years is that Grasp is constantly improving, and coming out with products that are needed. Their implementation and support are among one of the best. Our business models align and we have the same visions."
Executive Director
Hospitality
Used our software for 2+ years
"The overall experience with Grasp is that I could not run my CTD as efficient as I do without the support of the Grasp team, knowledge, and tools you have created. I think of Grasp as an extension of my team. The people who work at Grasp are experts in the travel business. They are extremely customer service oriented but are the absolute best at problem solving."
Supervisor Travel and Expense
Automotive
Used the software for 2+ years
"The support team is amazingly helpful and responsive. I have asked for custom reports to be built or designed and the turn around time and confirmation that all of the portions of the report have been done as requested is 100% accurate."
Client Reporting Manager
Leisure, Travel & Tourism
Used our software for 2+ years
"Overall Grasp is great to provide what we need, but the most important part I've encountered that I'd like to highlight is the Customer Service. We've always received EXCEPTIONAL customer service! The representatives we've worked with have always gone above & beyond to make sure we get what we need, or work out any issue we're having, or really just to fulfill any request we throw at them! They work tirelessly to resolve our issue, or provide assistance & are always extremely professional, polite & friendly; not to mention the amount of knowledge they have that they can share with us, it's great!"
Director of Operations
Leisure, Travel & Tourism
Used our software for 2+ years
Products
"During the pandemic we took our travel agency from being store front to home based. This was only possible due to GraspCLOUD. This has allowed us to have our agents service their clients not just from their home office, but anywhere in the world. Where some agencies saw their business fall off dramatically our office was able to salvage the 2020/2021 travel year since our agents could access their CRM and preferred supplier online booking engines."
Manager
Hospitality
Used our software for 1-2 years
"GraspDATA is not only easy to implement but also easy to use and the support we receive from the Grasp help desk is absolutely superior! The ability to have more data sorts than the competing products has allowed us to better meet the reporting needs of our clients and the ability to send broadcast reports as PDF's has been extremely helpful."
Executive Vice President/Chief Operating Officer
Leisure, Travel & Tourism
Used our software for 1-2 years
"I have used Grasp products and services in a company I used to own - used them for 15 years, and I use them in my new company. Grasp is the first name I think of when I am looking for technology to help manage my business. GraspPAY is very easy to deploy and manage. It is a huge upgrade from the previous Virtual Credit Card product we used."
Chief Operating Officer
Logistics and Supply Chain
Used our software for 2+ years
"GraspPREPARE - Automated system that saves me time with processing data in our back office system Trams. I have rules set up to catch missing information and duplications. GraspPREPARE is a time-saver."
Accounting
Hospitality
Used our software for 2+ years